Review & Content Policy

Review & Content Policy

Last Updated: 12.06.2026

LakeBooking is committed to maintaining a trustworthy community. This Review & Content Policy ("Policy") governs how ratings, reviews, photos, and replies are submitted, verified, and moderated on lakebooking.com.

1. Verified Reviews (EU Omnibus Directive Compliance)

• Verified Bookings Only: To ensure that all reviews originate from actual consumers who have used the service, only anglers with a completed booking (verified by our transaction history and checkout times) are permitted to submit a review and rating.
• No Incentives: LakeBooking does not permit fake reviews, self-reviewing by hosts, reviews written by competitors, or reviews submitted in exchange for financial incentives, discounts, or gifts.
• Negative Reviews Policy: We do not delete or hide reviews simply because they are negative or express dissatisfaction with a venue. All reviews that comply with this Policy will remain on the public record.

2. Prohibited Content (Community Standards)

All reviews, photos, videos, and host replies must be respectful and relevant to the booking. We will remove content that contains:

• Hate Speech & Harassment: Bullying, racism, homophobia, threats of violence, or derogatory language targeting individuals or groups.
• Personal Data: Full names of employees/owners, phone numbers, email addresses, or physical addresses of individuals (violating GDPR privacy).
• Profanity & Vulgarity: Swear words, obscene imagery, or sexually explicit content.
• Off-Topic Content: Advertisements, spam, links to external websites, or discussion of political/social issues unrelated to the fishing experience.
• Illegal Activities: Content encouraging poaching, illegal fish handling, environmental crimes, or animal abuse.

3. Review Moderation and Digital Services Act (DSA) Compliance

• Notice-and-Action: Anyone, with or without an account, can report a review that breaks the law or this Policy, with the Report link under the review or the report form, or by emailing contact@lakebooking.com. We confirm the report and tell the person who sent it what we decided.
• Objective Review: Our moderation team will review flagged content neutrally based on these standards.
• Statement of Reasons: If the Operator hides or removes a review or host reply, the author receives a statement of reasons by email and in their account, setting out what we did, why, the rule or the law it rests on, and how to ask us to review it within six months (section 8 of the Terms and Conditions).
• Suspension: Users who repeatedly post abusive, false, or spam reviews may have their account temporarily or permanently suspended.

4. Hosts and Reviews

• No Public Replies: The Platform does not offer hosts a public reply to reviews. A review stands as the angler wrote it, and the lake's score is the plain average of its reviews.
• Reporting a Review: A host who believes a review breaks the law or this Policy can report it with the Report link under the review or the report form (section 3). Hosts must not contact the reviewer to harass or threaten them, or publish the reviewer's personal data.