Review & Content Policy

Review & Content Policy

Last Updated: 12.06.2026

LakeBooking is committed to maintaining a trustworthy community. This Review & Content Policy ("Policy") governs how ratings, reviews, photos, and replies are submitted, verified, and moderated on lakebooking.com.

1. Verified Reviews (EU Omnibus Directive Compliance)

• Verified Bookings Only: To ensure that all reviews originate from actual consumers who have used the service, only anglers with a completed booking (verified by our transaction history and checkout times) are permitted to submit a review and rating.
• No Incentives: LakeBooking does not permit fake reviews, self-reviewing by hosts, reviews written by competitors, or reviews submitted in exchange for financial incentives, discounts, or gifts.
• Negative Reviews Policy: We do not delete or hide reviews simply because they are negative or express dissatisfaction with a venue. All reviews that comply with this Policy will remain on the public record.

2. Prohibited Content (Community Standards)

All reviews, photos, videos, and host replies must be respectful and relevant to the booking. We will remove content that contains:

• Hate Speech & Harassment: Bullying, racism, homophobia, threats of violence, or derogatory language targeting individuals or groups.
• Personal Data: Full names of employees/owners, phone numbers, email addresses, or physical addresses of individuals (violating GDPR privacy).
• Profanity & Vulgarity: Swear words, obscene imagery, or sexually explicit content.
• Off-Topic Content: Advertisements, spam, links to external websites, or discussion of political/social issues unrelated to the fishing experience.
• Illegal Activities: Content encouraging poaching, illegal fish handling, environmental crimes, or animal abuse.

3. Review Moderation and Digital Services Act (DSA) Compliance

• Notice-and-Action: Users and Hosts can report any review that violates this Policy by clicking "Report an issue" next to the booking or emailing contact@lakebooking.com.
• Objective Review: Our moderation team will review flagged content neutrally based on these standards.
• Statement of Reasons: If the Operator removes a review or host reply, we will notify the author via email with a clear statement explaining which rule was violated, and provide them with information on how to appeal the decision.
• Suspension: Users who repeatedly post abusive, false, or spam reviews may have their account temporarily or permanently suspended.

4. Host Right of Reply

• Public Replies: Hosts have the right to respond publicly to reviews left on their listing.
• Standards Apply: Host replies must comply fully with Section 2 (Prohibited Content) of this Policy. Hosts must not use replies to harass, threaten, or publish personal data of the reviewer.